This document may be updated. The version that applies to your order is the one published here on the date of your purchase.
01 When you are refunded #
Key invalid, already used or for the wrong region because of us: replacement or refund.
Unrevealed key: refund on request within 14 days.
Pre-order: full refund until the release date; if the price drops before release, we refund the difference.
02 How to request it #
Open your order, click “Having a problem?” and attach a screenshot of the platform error. We answer by email within 24 hours on business days.
03 How you are paid back #
In crypto, for the euro value of your purchase, to an address you provide and confirm. Network fees for the original payment are not refunded.
04 Exclusions #
Revealed keys that work, keys activated through a VPN, and accounts banned by a platform for breaking its rules.
